Human + AI at IBM MaaS360
Lead designer for strategy, User experience and interface. Collaborated with Product Manager for create a revenue model.
The facts
~
72
%
Interacted with the feature
~
52
%
Users adopted it into their workflow
Ranked
2
Best AI infusion in Software products at IBM
“This should be in CNN and other news channels , it is a killer idea for regulated customers like us. We use it extensively now”
- Customer feedback
Context
Enhanced the policy management workflow by automating key steps, significantly reducing the time and effort required for manual policy updates.
This allowed admins to more easily align with global security standards.
Identified problems
Manual effort
Customers are required to continuously monitor the latest security standards across various online resources to update and maintain their device management policy.
Several days and weeks to update policy
Customers spend several hours researching security standards and weeks to create and implement a functional policy.
Organisations are vulnerable
Organisations face security threats that can result in an attack. The global average cost of a data breach is $ 4.4M, and businesses are at constant risk with outdated and insecure device management policies.
Aligning design and business
01
Business goal
MaaS360’s strategic direction was to acquire the SMB mobile device management market, which lacks a simple and comprehensive solution.
02
Design goal
Help SMBs configure, understand and maintain policies so that they can manage their devices with minimal effort and focus more on growing their business
Solution
Policy summarisation
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Policy recommendation
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Reduced policy creation time
from 3 weeks to 1 day
Transparency and feedback
Usage metrics
~
72
%
Regularly interacted with the feature
~
61
%
Configured recommendation
52
%
Applied recommendations
It doesn't need end here. 🌼
Human + AI at IBM MaaS360
Lead designer for strategy, User experience and interface. Collaborated with Product Manager for create a revenue model.
The facts
~
72
%
Interacted with the feature
~
52
%
Users adopted it into their workflow
Ranked
2
Best AI infusion in Software products at IBM
“This should be in CNN and other news channels , it is a killer idea for regulated customers like us. We use it extensively now”
- Customer feedback
Context
Enhanced the policy management workflow by automating key steps, significantly reducing the time and effort required for manual policy updates.
This allowed admins to more easily align with global security standards.
Identified problems
Manual effort
Customers are required to continuously monitor the latest security standards across various online resources to update and maintain their device management policy.
Several days and weeks to update policy
Customers spend several hours researching security standards and weeks to create and implement a functional policy.
Organisations are vulnerable
Organisations face security threats that can result in an attack. The global average cost of a data breach is $ 4.4M, and businesses are at constant risk with outdated and insecure device management policies.
Creating a
Aligning design and business
01
Business goal
MaaS360’s strategic direction was to acquire the SMB mobile device management market, which lacks a simple and comprehensive solution.
02
Design goal
Help SMBs configure, understand and maintain policies so that they can manage their devices with minimal effort and focus more on growing their business
Solution
Policy summarisation
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Policy recommendation
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Reduced policy creation time
from 3 weeks to 1 day
Transparency and feedback
Usage metrics
~
72
%
Regularly interacted with the feature
~
61
%
Configured recommendation
52
%
Applied recommendations
It doesn't need end here. 🌼
Human + AI at IBM MaaS360
Lead designer for strategy, User experience and interface. Collaborated with Product Manager for create a revenue model.
The facts
~
72
%
Interacted with the feature
~
52
%
Users adopted it into their workflow
Ranked
2
Best AI infusion in Software products at IBM
“This should be in CNN and other news channels , it is a killer idea for regulated customers like us. We use it extensively now”
- Customer feedback
Context
Enhanced the policy management workflow by automating key steps, significantly reducing the time and effort required for manual policy updates.
This allowed admins to more easily align with global security standards.
Identified problems
Manual effort
Customers are required to continuously monitor the latest security standards across various online resources to update and maintain their device management policy.
Several days and weeks to update policy
Customers spend several hours researching security standards and weeks to create and implement a functional policy.
Organisations are vulnerable
Organisations face security threats that can result in an attack. The global average cost of a data breach is $ 4.4M, and businesses are at constant risk with outdated and insecure device management policies.
Creating a
Aligning design and business
01
Business goal
MaaS360’s strategic direction was to acquire the SMB mobile device management market, which lacks a simple and comprehensive solution.
02
Design goal
Help SMBs configure, understand and maintain policies so that they can manage their devices with minimal effort and focus more on growing their business
Solution
Policy summarisation
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Policy recommendation
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Reduced policy creation time
from 3 weeks to 1 day
Transparency and feedback
Usage metrics
~
72
%
Regularly interacted with the feature
~
61
%
Configured recommendation
52
%
Applied recommendations
It doesn't need end here. 🌼
Human + AI at IBM MaaS360
Lead designer for strategy, User experience and interface. Collaborated with Product Manager for create a revenue model.
The facts
~
72
%
Interacted with the feature
~
52
%
Users adopted it into their workflow
Ranked
2
Best AI infusion in Software products at IBM
“This should be in CNN and other news channels , it is a killer idea for regulated customers like us. We use it extensively now”
- Customer feedback
Context
Enhanced the policy management workflow by automating key steps, significantly reducing the time and effort required for manual policy updates.
This allowed admins to more easily align with global security standards.
Identified problems
Manual effort
Customers are required to continuously monitor the latest security standards across various online resources to update and maintain their device management policy.
Several days and weeks to update policy
Customers spend several hours researching security standards and weeks to create and implement a functional policy.
Organisations are vulnerable
Organisations face security threats that can result in an attack. The global average cost of a data breach is $ 4.4M, and businesses are at constant risk with outdated and insecure device management policies.
Creating a
Aligning design and business
01
Business goal
MaaS360’s strategic direction was to acquire the SMB mobile device management market, which lacks a simple and comprehensive solution.
02
Design goal
Help SMBs configure, understand and maintain policies so that they can manage their devices with minimal effort and focus more on growing their business
Solution
Policy summarisation
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Policy recommendation
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Policy summarization explains the policy and its configuration in a few words, this helps users understand the policy without manually reviewing each of the 100+ parameters.
Reduced policy creation time
from 3 weeks to 1 day
Transparency and feedback
Usage metrics
~
72
%
Regularly interacted with the feature
~
61
%
Configured recommendation
52
%
Applied recommendations
It doesn't need end here. 🌼